As a communication technique, it is used in many professional settings but is also valuable for everyday life.Īs Sheldon B.
WHICH ACTIVE LISTENING TECHNIQUE INVOLVES EMPATHY HOW TO
Adler writes in How to Speak, How to Listen: We all realize that the ability to read requires training…the same would appear to be true of speaking and listening … training is required … Likewise, skill in listening is either a native gift or it must be acquired by training.Īctive listening is a technique for developing our ability to listen. And yet most of us haven’t thought about how we listen.Īs Mortimer J. Listening is one of the foundations of society – it is what enables us to form meaningful relationships and connections. Among other things, we need to comprehend what’s being said and why, reflect on intentions, and consider non-verbal communication. We assume that, as long as we can hear someone and understand their words that we are listening. There is a difference between hearing and listening. One of the main reasons this breakdown in communication occurs is that listening (like reading, thinking clearly and focusing) is a skill which we rarely consider to be something requiring knowledge and practice. Toddlers scream about it, teenagers move out, couples split up, companies breakdown. The sense that we are not being listened to is one of the most frustrating feelings imaginable.
People want more than physical presence in human communication they want the other person to be present psychologically, socially and emotionally. What people look for in attending and listening is not the other person’s ability to repeat their words.
Yet as Egan (1990) says in “The Skilled Helper”: How many times have you heard someone exclaim, “You’re not listening to what I’m saying!” When the person accused of not listening answers, “I am too I can repeat everything you’ve said”, the accuser is not comforted. Listening is often equated with “sitting and doing nothing”, a passive rather than active approach.
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